Wrong EVM network to your own wallet
The same account may exist on both networks. Use your existing trusted wallet to add the actual network and verify the token contract.
Choose the situation that matches your transfer. This tool explains what the blockchain can prove, who may be able to help and what information to prepare—without asking for a seed phrase or private key.
The transaction status alone is not enough. Control of the receiving address and platform support matter most.
The same account may exist on both networks. Use your existing trusted wallet to add the actual network and verify the token contract.
Only the receiving platform can assess a manual credit or return. Prepare the transaction ID, asset, amount, network and screenshots.
Only the controller of that address can return it. A miner, explorer or “recovery hacker” cannot reverse a confirmed transfer.
Do not publish this information in social-media replies. Submit it only through the platform’s verified support channel.
Sometimes, but not always. If you control the receiving wallet and the network uses a compatible address format, the asset may be visible after adding the network and token. If the destination is an exchange, only that platform can assess a manual recovery.
Normally no. Blockchain transfers do not have a chargeback mechanism. Only the controller of the destination address could voluntarily return the assets.
Common causes include insufficient confirmations, an unsupported network or token contract, a deposit below the minimum, a missing memo or an internal exchange review.
A missing transaction ID usually means the sender or exchange has not broadcast the transaction. Check the platform withdrawal status before searching an explorer.
The transfer may reach a shared exchange address but cannot be mapped automatically to your account. Contact the receiving platform and provide the transaction ID, asset, amount, network and correct memo or tag.